Service Design and Integration Manager (London)

We are currently recruiting for a Service Design and Integration Manager in London.

Pay rate: PAYE 426.57-580.67 per day

Contract duration: Temporary ongoing

Purpose:

The Service Design & Integration Manager role is a specialized role with responsibility to maintain the alignment of Business Change and IT Change across the MPS Mobility ecosystem and work across delivery streams and work with team leaders to:
– Successfully deliver individual delivery plans
– Oversee integration from Transition to Production
– Act as central point for integration of all changes to in-scope systems and interfaces
– Review incoming project requests for impact to existing and new services
– Design new services to meet project specific needs
– Integrate and implement new services and service change and manage priorities
– Manage ITIL based support processes and business relationships and ensure the team delivers a KPI based service

Duties: 

•  Support the alignment of Business Change and IT Change across the MPS Mobility ecosystem
  •    Work across delivery streams and work with team leaders to:
  –    Successfully deliver individual delivery plans
  –    Design services to meet support and operating requirements with appropriate KPIs
  –    Oversee integration from Transition to Production
  –    Act as central point for integration of all changes to in-scope systems and interfaces
  •    Oversee the successful delivery of Mobility application outputs and the successful running of the systems across Cloud and on-prem.
  •    Review incoming project requests for impact to existing and new services

Knowledge, Skills and Experience:

•  Accreditation in ITIL level 3 or above
  •    5+ years relevant experience in service management in a secure environment
  •    In depth knowledge of call management systems including Remedy and ServiceNow
  •    Broad knowledge of infrastructure, networks and environments
  •    Ability to assess both business and technical risks, balance risks against benefits and propose appropriate actions to mitigate risks
  •    Experience of working closely with development, test and deployment teams
  •    Technical management of Open Source development and management tools such as Jira/Confluence

Apply online or contact Terri O’Keefe on 01925 377 878. You can also email terri@peelsolutions.co.uk  for more information on this role.