Data Office Triage Team Administrator (Sidcup)

We are currently recruiting for a Data Office Triage Team Administrator in Sidcup.

Pay rate: 11.95 Per hour.

Hours: 09:00am-17:00pm

Contract duration: Temporary ongoing

Purpose:

The Data Office is a new directorate which provides insight that helps leaders understand and improve performance and the management of risk by delivering an evidence-based performance, risk and assurance framework that embeds organisational learning outcomes.

Duties: 
• Receiving requests and enquires from the public via the busy mailbox or through the post. Making sure posted correspondence is digitalised so that it can be recorded on our system and processed remotely if necessary. Responding to enquiries with the correct standard reply and taking part in more ad-hoc enquiries with support from your line manager
• Logging requests on our CycFreedom system and checking appropriate payment has been made for chargeable services. Checking the system for duplicates before creating a new case on the system while always ensuring that the information entered is correct and free from any errors/typing mistakes.
• Reviewing each request against the relevant checklist. Making decisions on what actions are required for each specific request for example, deciding whether the request is valid, deciding whether key stakeholders need to be informed and searching for information that had been previously disclosed or it is otherwise in the public domain.
• Case management for low complexity requests. Cases that you have identified as “quick wins” are to be completed within the team. This means that for certain offence types you will be required to access the crime report, consider what information within the crime report is suitable to be released and digitally redact (remove by covering with black marker) information that is not suitable for disclosure. Typically new starters will have each case checked for the first 6 months after which staff are usually able to make disclosure decisions autonomously – but always with the option of requesting a double check if you feel it is necessary. You will be disclosing the crime report to applicants and you will be expected to respond to any follow up questions they have, for example should they not understand an acronym within the report. Please note each case is unique and this is not a comprehensive list of actions that will be required.
• Dispatch service – as part of the support to the Data Office the team provide a dispatch service where material is printed out and posted to members of the public. This work is assigned to you on rotation and must be completed within the Sidcup hub. It remains vitally important of course that the correct information is posted to the correct location and that our CycFreedom system is updated with the relevant tracking numbers.

Essential Criteria:

• A basic understanding of the Data Protection Act 2018
• A basic understanding of the General Data Protection Regulation (GDPR)
• A basic understanding of the Freedom of Information Act (FOI)
• A willingness to expand your knowledge of the above areas and other associated Acts as well as MPS and National policing policies.
• Excellent customer service and communication skills
• The ability to carry our fast-paced work
• The ability to make and evidence decisions within the framework provided
• The ability to work under pressure and prioritise work to ensure legal deadlines are complied with
• Strong IT skills with Microsoft Office products and the ability to learn and adapt to bespoke software (CycFreedom)

Desirable Criteria:

• Experience of working within a busy team (for example monitoring a fast-paced mailbox)
• Knowledge of MPS systems i.e., CRIS, CAD Lite/CAD Archive, IIP etc.
• Experience of working within a legal framework and working towards statutory deadlines.

Apply online or contact Terri O’Keefe on 01925 377 878. You can also email terri@peelsolutions.co.uk  for more information on this role.