Sheltered Housing Officer (Swindon)

We are currently recruiting for a Sheltered Housing Officer in Swindon.

Pay rate: PAYE 11.93 per hour/UMB 14.64 per hour

Hours:  08:00am-16:30pm- 37 hours per week

Contract duration: Temporary ongoing

Department: Housing and Planning

Purpose:

This challenging role will see you working within a team to provide Sheltered Housing services at a number of sites following recent changes to our model of service delivery. You will share our passion by ensuring our residents receive the highest service standards.

Duties: 

• Provide a morning welfare call to residents who have requested it.
• Assist residents and residents groups to make sheltered housing happy, vibrant and safe places to live.
• Generally support residents to live independently. Liaise with family, social care and medical professionals if appropriate.
• Oversee building security including using CCTV equipment if installed.
• Report safeguarding concerns and attend appropriate strategy /best interest meetings.
• Carry out a range of health and safety and compliance checks within buildings (including fire alarm testing and safety checks, water hygiene checks, intercom checks etc.)
• Keep accurate and up to date records of residents – including medical conditions / emergency contacts etc to be used in an emergency situation.
• Report and keep a record of communal repairs and assist residents who are unable to report repairs.
• Complete accident, incident and near miss forms when appropriate.
• Check scheme emails and ensure that all records are kept in line with GDPR guidance. Liaise with the control room ensuring that records are accurate and up to date
• Assist with contactors carrying out work at the site, enabling access to the site and ensuring work is carried out in a safe manner.
• Attend on site emergencies. (Lift failure, fire alarm activation etc.)
• Oversee the general cleanliness of the scheme and grounds, and manage the cleaning assistant. Ensure cleaning materials are kept in line with COSHH guidance.
• Deal with ad-hoc calls and enquiries relating to sheltered housing residents.
• Promote and encourage communal scheme activities.
• Oversee the guest accommodation and take appropriate payments for its use.
• Deal with minor tenancy matters and disputes between residents.
• Assist with residents who appear to be failing within their tenancies by signposting them to additional support and/ or liaising families, GPs , social care agencies etc.
• Ability to travel between several Sheltered Housing locations.

Knowledge and Experience: 

Candidates must have substantial knowledge and experience in the following areas of business and will be required to provide evidence of this:

• Minimum: Working in a sheltered/supported housing/ care environment or related housing field. (e.g. tenancy management / homelessness /allocations etc.)
• Minimum: Basic IT knowledge (emails etc.)
• Minimum: Keeping accurate records /short reports
• Preferred: Experience in staff supervision.
• Preferred: Experience in building management.
• Preferred: knowledge of housing tenancy management.
• Preferred : knowledge of Health and Safety

Qualifications:

• Minimum: GCSE C or above English or significant compensatory experience of written communication.
• Preferred : NVQ level 3 or ONC in Housing ( or related field) or studying towards
• Preferred: First Aid at Work

Apply online or contact Terri O’Keefe on 01925 377 878. You can also email terri@peelsolutions.co.uk for more information on this role.