Customer Support Officer

We are currently recruiting for a Customer Support Officer in Manchester.

Pay rate: 14.50 per hour.

Contract duration: Temporary ongoing

Purpose:

To be the first point of contact for all customer and stakeholder enquiries, ensuring excellent customer service is provided during every customer contact.

Duties: 

• Effective use of a variety of contact channels in handling customer enquiries.
• Logging customer feedback relating to public transport.
• Customer Service.
• Handle all customer and stakeholder queries, requests and reports received to the Contact Centre, via telephone or in writing.
• Support service for colleagues in Travel shops.
• Complete relevant administration processes relating to contact centre services.

Apply online or contact Terri O’Keefe on 07879 585551. You can also email terri@peelsolutions.co.uk  for more information on this role.