Administrative Support Officer (Kidlington)

We are currently recruiting for an Administrative Support Officer in Kidlington

Pay rate: 13.87 Per Hour

Contract duration: Temporary ongoing

Purpose:

Provision of a comprehensive and flexible administrative support and confidential secretarial service to our client’s local area, OCU (Operational Command Unit) or Department, with specific assistance given to the Local Police Area Commander/ OCU Commander/Head of Department and senior managers.

Duties: 

• Prepares files and other papers for meetings, reviews actions obtaining background papers and other appropriate information.
• Attends meetings, takes accurate and often confidential minutes (this may include Gold operations), prepares and distributes them.
• Ensures completion of delegated tasks at all levels, this includes the acquisition of information, provision of updates on projects, and collation of information prepared by staff for the briefing of senior managers.
• Respond and resolve queries, notifying the LPA / OCU Commander or Head of Department of any matters requiring urgent attention; liaise with police officers and staff to obtain information, undertake research and provide information and /or presentation materials including the use of PowerPoint.
• First point of contact for all complaints handling with responsibility to ensure a swift resolution within specific timescales.
• Ensures the smooth running of the office by managing the diary and the effective timetabling and co-ordination of activities, e.g. ensures the appropriateness of arrangements for meetings, travel, accommodation and events, greets guests / visitors both internal and external to the Organisation and assists with a variety of projects within the portfolio and guidelines provided by the LPA / OCU Commander or Head of Department.
• Make all arrangements for hosting local events (e.g. local recognition/commendation ceremonies, events involving partner organisations or Local Authorities, etc) liaising with relevant internal and external stakeholders.
• In line with Force Financial Regulations, responsible for the management of local petty cash , receipt and recording of seized cash, all cheques and monies received at the station, and reconciling of cash with receipt books; banking, where appropriate.
• Ensure LPA / OCU / Department is making best use of administrative resources by: Signposting staff to use various systems to order and, as appropriate, manage equipment. Main point of contact with Force Procure to Pay team; to ensure value for money, responsible for scrutinising systems and reviewing processes for accuracy and any rationalisation.
• Responsible for line management and the allocation of the tasks for the Administrative Assistant(s); in this way, ensuring the provision of a high-quality customer focused service, to both internal and external customers, and in line with Force and Departmental priorities.

Knowledge and Skills:

Essential:

• A confident communicator at all levels with good standard of education (excellent literacy and numeracy skills); proven ability to take minutes having attained RSA III or equivalent and may be working towards or attained NVQ Customer Service level 2 or equivalent.
• Proven interpersonal skills and the ability to promote professional working relationships with personnel at all levels. This skill will have been developed in a demanding office environment where they will have regularly demonstrated discretion, tact and diplomacy, multi-tasking, enthusiasm, initiative, and flexibility.
• Proven ability to work to deadlines, handle diverse information, manage a substantial workload and solve problems with minimum supervision.
• IT literate with experience in MS Applications; proven ability to manipulate data from a variety of sources and databases and willing to learn new technology, databases and systems.
• Must have capability to travel to different locations across the Force and undertake all assignments in a timely manner.
• Recent experience of managing staff, monitoring welfare, and managing performance.

Desirable:

• Knowledge of policing policies and procedures.

Apply online or contact Terri O’Keefe on 01925 377 878. You can also email terri@peelsolutions.co.uk for more information on this role.