{"id":774,"date":"2023-05-12T13:57:02","date_gmt":"2023-05-12T12:57:02","guid":{"rendered":"http:\/\/www.policejobs.co.uk\/?post_type=jobpost&#038;p=774"},"modified":"2023-05-12T13:57:02","modified_gmt":"2023-05-12T12:57:02","slug":"technical-support-manager-london","status":"publish","type":"jobpost","link":"https:\/\/www.policejobs.co.uk\/?jobpost=technical-support-manager-london","title":{"rendered":"Technical Support Manager (London)"},"content":{"rendered":"\n<p><strong>We are currently recruiting for a Technical Support Manager in London.<\/strong><\/p>\n\n\n\n<p><strong><u>Pay rate:<\/u> <\/strong>PAYE 426.57 &#8211; 580.67 per day.<\/p>\n\n\n\n<p><strong><u>Contract duration: <\/u><\/strong>Temporary ongoing<\/p>\n\n\n\n<p><strong><u>Purpose:<\/u><\/strong><\/p>\n\n\n\n<p>Key result areas for the Technical Support Manager are:<\/p>\n\n\n\n<ul>\n<li>Support the alignment of Business Change and IT Change across the MPS Mobility ecosystem.<\/li>\n\n\n\n<li>Work across delivery streams and work with team leaders to:<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>Successfully deliver individual delivery plans<\/li>\n\n\n\n<li>Oversee integration from Transition to Production<\/li>\n\n\n\n<li>Act as central point for integration of all changes to in-scope systems and interfaces<\/li>\n<\/ul>\n\n\n\n<p>Oversee the successful delivery of Mobility application outputs and the successful running of the systems across Cloud and on-prem.<\/p>\n\n\n\n<p><strong><u>Duties:&nbsp;<\/u><\/strong><\/p>\n\n\n\n<p>The supplier is responsible for:<\/p>\n\n\n\n<ul>\n<li>Managing new applications, projects and services and transitions into service<\/li>\n\n\n\n<li>Monitoring system performance against KPIs and periodically reporting against services.<\/li>\n\n\n\n<li>Developing industry best practice ITIL based solutions for:<\/li>\n\n\n\n<li>Incident calls to be progressed and ensure queues and mailboxes are processed efficiently;<\/li>\n\n\n\n<li>L2 functional support for all in scope services;<\/li>\n\n\n\n<li>Change management, Test and Release;<\/li>\n\n\n\n<li>Impact and risk assessment to production services;<\/li>\n\n\n\n<li>Liaising with Senior Responsible Owners and\/or Lead Business Users in relation to significant issues within scope systems.<\/li>\n\n\n\n<li>Creating and maintaining relationships with key internal and external stakeholders and ensuring a strong customer service focus is maintained across all service provision and best practice is adopted.<\/li>\n\n\n\n<li>Developing and delivering services required for access, security and user management.<\/li>\n<\/ul>\n\n\n\n<p><strong><u>Knowledge, Skills and Experience:<\/u><\/strong><\/p>\n\n\n\n<ul>\n<li>Accreditation in ITIL level 3 or above.<\/li>\n\n\n\n<li>5+ years relevant experience in service management in a secure environment.<\/li>\n\n\n\n<li>In depth knowledge of call management systems including Remedy and ServiceNow.<\/li>\n\n\n\n<li>Broad knowledge of infrastructure, networks and environments.<\/li>\n\n\n\n<li>Ability to assess both business and technical risks, balance risks against benefits and propose appropriate actions to mitigate risks.<\/li>\n\n\n\n<li>Experience of working closely with development, test and deployment teams.<\/li>\n\n\n\n<li>Technical management of Open-Source development and management tools such as Jira\/Confluence.<\/li>\n<\/ul>\n\n\n\n<p>Apply online or contact Terri O&#8217;Keefe on 01925 377 878. You can also email <a href=\"mailto:terri@peelsolutions.co.uk\">terri@peelsolutions.co.uk<\/a> &nbsp;for more information on this role.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are currently recruiting for a Technical Support Manager in London. Pay rate: PAYE 426.57 &#8211; 580.67 per day. Contract&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","jobpost_category":[89],"jobpost_job_type":[],"jobpost_location":[27],"_links":{"self":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/jobpost\/774"}],"collection":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=774"}],"wp:attachment":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=774"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_category&post=774"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_job_type&post=774"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_location&post=774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}