{"id":745,"date":"2023-05-02T16:23:24","date_gmt":"2023-05-02T15:23:24","guid":{"rendered":"http:\/\/www.policejobs.co.uk\/?post_type=jobpost&#038;p=745"},"modified":"2023-05-02T16:23:24","modified_gmt":"2023-05-02T15:23:24","slug":"assessment-officer-newton-heath","status":"publish","type":"jobpost","link":"https:\/\/www.policejobs.co.uk\/?jobpost=assessment-officer-newton-heath","title":{"rendered":"Assessment Officer (Newton Heath)"},"content":{"rendered":"<p><strong>We are currently recruiting for an Assessment Officer in Newton Heath.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>Pay rate:<\/u> <\/strong>PAYE 14 per hour.<\/p>\n<p><strong><u>Contract duration: <\/u><\/strong>Temporary ongoing<\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>Purpose:<\/u><\/strong><\/p>\n<ul>\n<li>To be the first port of call for all contact into the branch by the public, partners and staff.<\/li>\n<li>To ensure all incoming work into the branch is quickly assessed and passed to the correct resource.<\/li>\n<li>Handling all incoming work into the branch; in particular matters reported under the Police Reform Act 2002.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><u>General Duties:\u00a0<\/u><\/strong><\/p>\n<ul>\n<li>Ensure all email and external \/ internal mail is processed and allocated to the correct resource.<\/li>\n<li>Handle minor queries to the branch without further allocation. This would include, but not be limited to:<\/li>\n<li>Queries regarding officer background checks (for promotions, good service medal and the like).<\/li>\n<\/ul>\n<ul>\n<li>Answer the branch\u2019s main telephone line.<\/li>\n<li>Review all overnight (or weekend) work and brief the assessment team supervisor on any matters of criticality or note.<\/li>\n<li>Support the wider branch with requests to access specific IT systems which will only be accessible by the assessment team.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><u>Knowledge:<\/u><\/strong><\/p>\n<p><strong>Desirable:<\/strong><\/p>\n<p>&#8211; The law and regulations regarding complaints against the police.<\/p>\n<p>&#8211; The law and regulations regarding police misconduct.<\/p>\n<p>&#8211; An understanding of the role of the IOPC regarding complaints against the police.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong><u>Experience:\u00a0<\/u><\/strong><\/p>\n<p><strong>Essential: <\/strong><\/p>\n<p>&#8211; Using a computer running the Microsoft Windows operating system. Including experience of applications such as spreadsheets, word processors, web browsers and email software.<\/p>\n<p>&#8211; Dealing with members of the public, (particularly by telephone) in a complaint, help desk or advice capacity.<\/p>\n<p>&#8211; Working as part of a team.<\/p>\n<p>&#8211; Briefing colleagues or managers about work-related matters.<\/p>\n<p>&#8211; Research a topic using various sources including IT systems.<\/p>\n<p>&#8211; Gathering relevant information, identifying options, and then making decisions, all whilst being open to new information.<\/p>\n<p><strong>Desirable:<\/strong><\/p>\n<p>Handling and resolving complaints from members of the public.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>Skills: <\/u><\/strong><\/p>\n<p><strong>Essential:<\/strong><\/p>\n<p>&#8211; Ability to learn how to use new software.<\/p>\n<p>&#8211; Ability to gather information from a range of sources to understand situations, making sure it is reliable and accurate.<\/p>\n<p>&#8211; Excellent communication skills; particularly listening.<\/p>\n<p>&#8211; Resilience when managing difficult conversations with members of the public or customers.<\/p>\n<p>&#8211; Problem solving.<\/p>\n<p>&#8211; Multi-task and prioritise.<\/p>\n<p>&#8211; Listen to, or read, an account then summarise it accurately in a written form using an IT system such as a word processor.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Desirable:<\/strong><\/p>\n<p>&#8211; Ability, in appropriate circumstances, to challenge members of the public regarding their account of an event (particularly a complaint).<\/p>\n<p>&#8211; Ability to interview people about an event and extract as much detail as possible about what they witnessed.<\/p>\n<p>&nbsp;<\/p>\n<p>Apply online or contact Lucia De Felice on 07425 757587. You can also email <a href=\"mailto:lucia@peelsolutions.co.uk\">lucia@peelsolutions.co.uk<\/a> for more information on this role.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are currently recruiting for an Assessment Officer in Newton Heath. &nbsp; Pay rate: PAYE 14 per hour. Contract duration:&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","jobpost_category":[89],"jobpost_job_type":[],"jobpost_location":[139],"_links":{"self":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/jobpost\/745"}],"collection":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=745"}],"wp:attachment":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=745"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_category&post=745"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_job_type&post=745"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_location&post=745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}