We are currently recruiting an IT Technical analyst based in Old Trafford, Manchester..<\/p>\n
Pay Rate: \u00a315.82 PAYE
\nWorking Hours: 37.5<\/p>\n
MAIN DUTIES AND RESPONSIBILITIES<\/strong> Apply online or contact Lloyd Bailey at Peel Solutions for more information.<\/p>\n","protected":false},"excerpt":{"rendered":" We are currently recruiting an IT Technical analyst based in Old Trafford, Manchester.. Pay Rate: \u00a315.82 PAYE Working Hours: 37.5…<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","jobpost_category":[89],"jobpost_job_type":[82],"jobpost_location":[],"_links":{"self":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/jobpost\/460"}],"collection":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=460"}],"wp:attachment":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=460"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_category&post=460"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_job_type&post=460"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_location&post=460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022 Ensures the successful delivery and installation of end user computing devices on-site.
\n\u2022 Maintains a forward schedule of installation work.
\n\u2022 Reviews resource requirements and requests and manages temporary staff as necessary.
\n\u2022 Provides 2nd line of support for troubleshooting IT issues, answering queries and providing advice.
\n\u2022 Accountable for break\/fix, configuration issues, troubleshooting, software \/ hardware installations, backups, testing and hardware repair, often \u2018on-site\u2019.
\n\u2022 Uses the IT Service Management Tool to receive record, progress and close down work requests.
\n\u2022 Undertakes initial assessment of work requests by considering existing work already undertaken by 1st line of support, suppliers and others.
\n\u2022 Provides effective escalation and hand-over of customer enquiries\/problems to the correct resolver group, communicating accurate information.
\n\u2022 Where appropriate consults the knowledge management database, undertakes research and liaises \/ co-ordinates the suppliers to assist towards resolving issues.
\n\u2022 Performs local administration and operations functions, arranges the packaging and remote installation of software to the business.
\n\u2022 Keeps the customer up-to-date regarding the on-going status of their incident \/ service request. Engages with the customers in a professional and courteous manner, simplifying and translating technical information to non-technical staff.
\n\u2022 Ensures customer satisfaction that issues have been resolved, before closing them down as complete.
\n\u2022 Plans, prioritises and organises the installation, repair, decommission and disposal of IT equipment (software \/ hardware) to the business, within agreed timescales. Agrees dates with customers, keeping them informed of changes.
\n\u2022 Coordinates the delivery and\/or installation of IT equipment by vendors or where suitable schedules this for Technical Operations Analyst to undertake.
\n\u2022 Provides management information and recommendations for service improvement.
\n\u2022 Represents the Technical Operations Manager as appropriate and when required.<\/p>\n