Peel Solutions are currently recruiting a Data Analyst based in Manchester.<\/p>\n
Permanent.
\nLocation: Manchester
\nWorking Hours: Full time
\nSalary: \u00a340,000k<\/p>\n
About this role:<\/strong><\/p>\n This role will be working with a company who provide driver behaviour & education course scheme on behalf of the police for road safety. Duties and Responsibilities<\/strong><\/p>\n Management Information<\/strong> Data Protection, Data Security & Risk Management<\/strong> Stakeholder management<\/strong> Service Management<\/strong> Customer Service<\/strong> Change Management<\/strong> Project Management Qualifications and experience<\/strong> Desirable:<\/strong> <\/p>\n Contact Lloyd at Peel Solutions for more information on 01925 377 878 or email lloyd@peelsolutions.co.uk<\/p>\n","protected":false},"excerpt":{"rendered":" Peel Solutions are currently recruiting a Data Analyst based in Manchester. Permanent. Location: Manchester Working Hours: Full time Salary: \u00a340,000k…<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","jobpost_category":[89],"jobpost_job_type":[67],"jobpost_location":[45],"_links":{"self":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/jobpost\/399"}],"collection":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=399"}],"wp:attachment":[{"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=399"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_category&post=399"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_job_type&post=399"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/www.policejobs.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_location&post=399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nThe scheme provides:
\ncourse design, review and development;
\nresearch and evaluation;
\ninstructor, trainer, monitor and assessor training;
\ntrainer and provider licence, issue and compliance, as well as assessment and personal development advice and guidance focused on quality and consistency;
\ndata security with administration of the attendance process;
\npolicy, procedure, guidance and general advice to promote consistency in the provision of scheme courses;
\nuser and internal stakeholder liaison and guidance focused on quality.
\nThe role of Data Analyst will lead on identifying the most appropriate data, sources of data, and metrics, to reveal trends and insight in key performance indicators, in support of business decision making and continual process improvement.<\/p>\n
\nProvide advice and data to research projects as needed \u2013 on what data is available, or can be made available, from the system and how it can or cannot be used;
\nManage the DORS+ Reporting processes including the requirements capture, development, implementation and continual development of reports and extracts to support Business Areas;
\nSpecification, development and delivery of management information reports to meet the needs of the user community;
\nOversee the provision of monthly DORS+ invoicing detail for the FD ensuring their accuracy, availability and lead on investigating any reconciliation issues;
\nWorking with the Police & Course Provider Liasion Manager, ensure the scheme maintains and publishes up-to-date police and provider contact details and Force Contract \/ Course Cost details;
\nWorking with the Performance Officer, provide extracts on courses (e.g. number of courses scheduled, delivered, occupancy), Trainers (course delivered etc.) and attendance (e.g. monthly attendance figures);
\nWorking with Head of DSIM and Performance Management, provide an agreed suite of report outputs on a weekly, monthly, quarterly, and annual basis.
\nWorking with DORS+ Service Manager to ensure that system developments include data and reporting requirements by defining and documenting reporting use cases.
\nConduct detailed analysis on data used accross business units to identify relevant data sources which will assist to evaluate business processes and performance
\nDevelop tools, techniques, metrics and reporting dashboards to provide insight and data visualisation to support business decisions and contribute to continual improvement
\nWorking with Head of DSIM, the Learning & Course Development business area, and associate academics to analyse survey and research responses.<\/p>\n
\nWorking with the Head of DSIM and the Data Protection Officer, as-sist in the Data Subject Request processes including initial fielding, logging, and categorising of requests ensuring that they are progressed within the required timelines;
\nTrend analysis of Data Subject Requests & Data Incidents to assist in root cause analysis to improve systems and processes;
\nWorking with the DORS+ Service Manager and Head of DSIM, work to identify, define and track operational risks to the Services and organisation;
\nContribute to maintaining the operational risk log for the Data Security & Information Management business area.<\/p>\n
\nWorking with Stakeholder Engagement to review Stakeholder key performance indicators to identify trends and areas of concern which may need to be escalated for further investigation;
\nTimely and appropriate escalation of issues to DORS+ Service Manag-er, Head of Data Security & Information Management, the Profes-sional Standards business area and the Learning & Course Develop-ment business area as required;
\nDevelop and maintain productive relationships with interfacing part-ners including:
\no Government Departments (PentiP \/ CRASh);
\no Police Forces using locally deployed 3rd party systems;
\no Course Provider Booking Systems Providers;
\no 3rd party Managed Service Provides;
\nAccompany the Head of DSIM and\/or the DORS+ Service Manager to meetings with Stakeholders providing secretariat support where nec-essary (e.g. minutes, agenda, circulating papers);
\nWhen required assist with stakeholder queries in relation to the DORS+ and MLE Managed Services \u2013 escalating issues to the DORS+ Service Manager as necessary, having gathered the necessary back-ground information.<\/p>\n
\nDevelop and maintain a detailed understanding of business and sys-tem processes;
\nAssist in managing the day-to-day Service Transactions including (but not limited to):
\no Force Contract Changes;
\no Deletion Requests;
\no User Management changes \/ queries;
\no Maintaing & updating logs;
\nDeveloping & Running performance and management reports (MS Re-port Builder, SQL Scripts);
\nReviewing the activities of the DORS+ Managed Service Provider to ensure that data issues are being captured and addressed according to the Service Level Agreements;
\nReviewing & overseeing the activities of the Online Managed Learn-ing Environment Managed Service Provider to ensure that data issues are being captured and addressed according to the Service Level Agreement;
\nAnalyse DORS+ and Online MLE Service Metrics and transactional da-ta to identify trends highlighting areas which may require escalation to the DORS+ Service Manager for further review;
\nAssist the DORS+ Service Manager in identifying and addressing deficiencies, and exploiting opportunities, in the service provided by suppliers, and to users, developing and enforcing Service Improvement Plans.<\/p>\n
\nProvide support, when required, for queries submitted from the general public via email and\/or through the website;
\nIdentifying & analysing query trends and working with the relevant Business Leads to address the root cause of the enquiry.<\/p>\n
\nAssist the DORS+ Service Manager in documenting, reviewing and im-pact assessing Requests for Change;
\nAssist the DORS+ Service Manager in documenting, reviewing and maintiaing a Forward Schedule of Change & Product Roadmap;
\nAssist the Head of DSIM and\/or DORS+ Service Manager at change board meetings (e.g. taking minutes, preparing stats & presenta-tions);
\nActively participate and oversee rigorous User Acceptance Testing of new releases.<\/p>\n
\nUsing structured project methodologies, and company policy, man-age development and data analysis projects effectively to ensure delivery to agreed\/authorised budget, time and quality;
\nWorking with the Head of DSIM, provide assistance and guidance to other Business Areas on systems development projects.<\/p>\n
\nEssential:
\n\u2022 The postholder will be required to obtain, and maintain, Level 3 clearance under the Non-Police Personnel Vetting (NPPV) scheme;
\n\u2022 Experience of analysing complex technical and organisational issues and making sound justifiable decisions;
\n\u2022 Experience of data extraction, manipulation, and visualisation to identify trends and key performance indicators to support business decisions;
\n\u2022 A good working knowledge of MS Report Builder and\/or SQL Scripting
\n\u2022 PRINCE2 Foundation or a good working knowledge of structured project management methodologies;
\n\u2022 ITIL Foundation certificate in Service Management or a good working knowledge of service management in a structured environment;
\n\u2022 Excellent oral, written and presentation skills;
\n\u2022 Excellent working knowledge of Microsoft Office packages (Word, Excel, Powerpoint, Outlook).<\/p>\n
\n\u2022 Educated to degree level or equivalent preferably in a relevant discipline or have significant relevant experience;
\n\u2022 Knowledge and\/or experience of the policing and criminal justice organisations \u2013 particularly relating to Road Traffic Offences and Driver Retraining;
\n\u2022 Knowledge of current and emerging IT technologies and of system development methodologies;
\n\u2022 Experience of successful service delivery for systems in support of and to enhance business capabilities;
\n\u2022 Knowledge and experience of data visualisation tools (e.g. PowerBI)
\n\u2022 Knowledge and experience of identifying and realising business benefits.<\/p>\n