Conference and Review Support Officer

We are currently recruiting for a Conference and Review Support Officer in Oldham.

Pay rate: 12.81 per hour.

Contract duration: Temporary ongoing

Purpose:

To provide effective and comprehensive co-ordination and support to Child Protection Conferences and Children Looked After Reviews which are attended by parents and multi-agency professionals. These emotionally charged meetings require high quality customer service, distribution and collation of documents from a range of professionals and accurate minute taking and recording of outcomes on the case management system to meet our statutory duties.

Duties: 

• Ensure all key documents are collated from and distributed to professionals and families in a timely manner.
• Responsible for producing accurate, high quality and professional minutes in conferences and reviews, and under Public Law Outline which may be reviewed by the courts and other external bodies.
• Analyse and validate service specific information, requesting additional details or clarification, or chasing progress on issues or outstanding information, as required.
• Use computer packages and systems, entering and retrieving highly confidential and sensitive information on the internal case management system and managing this information securely.
• Update and retrieve information from a range of systems/spreadsheets, manipulate data, including using formulas, and create non-standard reports.
• Assist with developing and introducing new office and information systems, plus maintenance of effective and efficient office and information systems, including undertaking checks for compliance where necessary.
• Responsible for investigating anomalies / discrepancies and propose a course of action.
• Respond to complex queries through developed knowledge and understanding of the service area.
• Formulate routine responses and acknowledgements to correspondence and where appropriate take initiative on behalf of the service.
• Carry out investigations into complaints in line with corporate procedure and escalate where appropriate.

Essential Experience: 

• Using computer packages for word processing, spreadsheets and databases, plus using the internet and sending/receiving emails
• Using Windows Operating System and Microsoft Office Programs
• Co-ordinating and minuting complex meetings, dealing with information that is distressing.
• Dealing sensitively with members of the public
• Securely managing confidential and sensitive information
• Using case management systems

Apply online or contact Terri O’Keefe on 07879 585551. You can also email terri@peelsolutions.co.uk  for more information on this role.