TELEPHONIST (ESSEX)

We are currently recruiting a Telephonist based in Essex.

Main responsibilities:
– Receive communications from members of the public in both emergency and non-emergency situations, identifying threat, harm and risks through effective questioning, assessing available options and deciding on the most appropriate action to be taken.
– Evaluate the nature of the contact, eliciting sufficient information from the caller in respect of the circumstances in order to grade the call and fully inform the police response to effectively deal with the problem/issue in accordance with Force Policy and Home Office Guidelines.
– Identify and accurately record essential information on the Command and Control System, using the training that will be provided to evaluate the urgency of the incident based on the details reported.
– Ensure that callers / persons contacting Essex Police are offered advice and support and are aware of how their call for service will be handled and what action will be taken in line with Essex Police policies and procedures.
– If the matter being reported is not a Police matter, and if appropriate to do so, direct the caller to the most relevant partner agency or organisation.
– Undertake background research/further enquiries for additional information and complete relevant checks using the Police National Computer (PNC), ATHENA (intel) and other Police systems to support the deployment of Police resources.
– Develop and maintain a good awareness, understanding and knowledge of the work, structure and policies of Essex Police and the roles of other agencies, including contingency plans, participating in training, in order to uphold an effective level of on-going continuing professional development.

5 vacancies:
1-person full time 37 Hrs
4 on 4 pattern:-
Salary £18,501 + 14% Shift allowance & weekend working
0600-1600
0600-1600
1000-2000
1000-2000
1400-2200
1400-2200

1-person full time 37 hrs
6 on 4 off pattern:-
Salary £18,501 +14.% Shift allowance & weekend working
0800-1800
0800-1800
1000-2000
1000-2000
1600-0000
1600-0000

1 person part time 25 hours per week
Salary £12,581
Monday-Friday 0800-1300 5 hours per day

1 person part time 25 hours per week
Salary £12,581
Monday-Friday 1000-1500 5 hours a day

1 person part time 24 hrs per week
Salary £12,026 plus night rate for hours after 1900hrs
Monday-Thursday 1500-2000 & Friday 1500-1900

Apply online or contact Joe Dutton on 01925 377 878 for more information.