Switchboard Operator (Leek Wotton, Warwickshire)
27th February 2019We are currently a Switchboard Operator based in Leek Wotton, Warwickshire.
Fixed Term Contract until 31st December 2019
Full Time 37 hours
Salary – £17,262 – £18,078
Main Responsibilities
To provide a high-quality telephone call handling service to the public and to the Force in accordance with performance targets.
Where suitable, to provide the first line resolution by giving information to callers from the FAQ (Frequently Asked Questions) database.
Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.
To maintain and update (for example numbers and departmental changes) the Switchboard directory.
To monitor and Maintain the Force Voice Mail system to ensure messages are being taken.
Experience/Skills
A general education to GCSE standard (grades A – C) or equivalent
Experience of using Windows based IT systems.
Some experience of working in a customer services environment.
Proven ability to maintain a professional service to customers when under pressure.
The ability to gather information using appropriate questioning techniques.
Special Conditions
Required to wear a uniform
Infrequent travel to other locations as required
Exposure to disturbing/unpleasant images or tasks
Apply online or contact Lloyd at Peel Solutions for more information.