Statement Taker (Newton-le-Willows)

11th August 2022 0 By NinaWalker

Statement Taker
Posted 2 years ago

We are currently recruiting a Statement Taker based in Newton-le-Willows on a perm basis.

Purpose: This is an excellent opportunity for an experienced Statement Taker. As a Statement Taker, you’ll be responsible for liaising with clients, researching and gathering evidence by way of witness statements, photographs, and any other relevant pieces of evidence needed to support a client’s case, as well as attending inquests on the Firm’s behalf to take evidence notes as and when required.

Key Responsibilities:
• To be a local enquiry agent exclusively
• To progress your caseload in a timely manner and with efficiency to satisfy the client and maximize the Firm’s interest
• Respect the client’s privacy and maintain confidentiality with each case
• To liaise with and take instructions from your Team Manager

Key Tasks:
• There is no cold calling involved in this role.
• Regular use of the Firm’s case management system to always keep all cases up to date
• To liaise with clients direct to make appointments to meet with individuals when instructed to do so and to manage their expectations in respect of quality and service
• To attend upon clients, potential clients and witnesses in civil cases (including wills and probate), including gaining consent to access GP/medical/hospital records when required
• To complete standard documents, take witness statements and make file notes in respect of the above
• To prepare photographs and sketch plans of accident/incident scenes
• To trace clients and witnesses by local enquiries and online searches
• To attend conferences with Counsel as the Firm’s representative
• Aid team members when required, including training new members of staff entering the department as and when required
• Manage own case load effectively
• Any other duties that may be assigned to you from time to time

Personal Characteristics:
• Must understand civil law processes and procedures
• Be well organised to manage a multi-case workload
• Be able to work under pressure with an understanding of the swift and accurate nature needed to meet deadlines
• Ability to communicate effectively/empathically face to face, by telephone or by online meeting forum with clients
• Ability to work autonomously within the community
• Familiar with the use of digital photographic technology
• In possession of a full, clean driving licence

Benefits:
• Bonuses & Incentives
• Initially 23 days holiday plus bank holidays (increases with service)
• Private Healthcare
• Sick Pay package if required
• Employee Assistance Programme
• Life Insurance Cover
• Sponsored Development

Hours: Monday to Friday 9am to 5pm
Salary: £19,000 per annum plus bonuses/incentives
Location: Remote – business address is based in Newton-Le-Willows
On site: New starters are required to attend the business address for their first week to be inducted, thereafter only required to attend for training days.

Apply online or contact Lucia De Felice on 07425757587 for more information

Apply Online

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